WE CARE ABOUT YOUR PRIVACY

On this page you will find information on our privacy policy, cookies policy and terms & conditions. These policies apply to all visitors and customers using or accessing our web site. Please make sure to read them and if you have any questions, do not hesitate to contact us.

Legal Information

HELLO DUBROVNIK, obrt za promidžbu, vl. Ana Matušić Vukovarska 17, 20 000 DUBROVNIK OIB: 35063503007 IBAN: HR20 2407000 1100022373 BIC: OTPVHR2X

Privacy Policy

This privacy policy applies to all visitors and customers using or accessing our web site. It describes how we use and process your personal data, hopefully provided in a readable and transparent manner. Please contact us if you have questions about your personal data, which we are more than happy to answer. We might amend the Privacy Policy from time to time. Make sure to visit this page regularly to know exactly where you stand. If you disagree with this Privacy Statement, you should discontinue using this website.

We don’t share your personal information with anyone except to comply with the law. We don’t store personal information on the computer or any server, except your emails, which we delete every 5 years, and invoices, which we are legally obliged to keep for book keeping purposes for 10 years.

We do not collect any personalized data automatically (i.e. through cookies). We only collect data via contact form available on the website and emails you send us. We use the data you’ve sent us to prepare an offer for you. We sometimes use email marketing to communicate with customers and potential customers. All email lists and campaigns are “opt-in” meaning we will not send you these sorts of emails unless you indicated that you wish to receive them on our website.

We do not disclose potentially personally-identifying and personally-identifying information to anyone. We may be required to disclose an individual’s personal information in response to a lawful request by public authorities to meet national security or law enforcement requirements. If we are ever to engage in any onward transfers of your data with third parties for a purpose other than which it was originally collected or subsequently authorized, we will provide you with an opt-out choice to limit the use and disclosure of your personal data.

Typically the data will be your email address, name and surname. For paying customers, this will also include payment history. You can also request “to be forgotten” and we will erase any personally identifiable data we have about you. Of course, this excludes data we need for administrative or security purposes or if we are required by law to retain some of the data. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his/her query to info@hello-city.eu. We will respond within a reasonable timeframe, not to exceed six days.

Should any event occur where customer data has been lost, stolen, or potentially compromised, our policy is to alert the customers via email no later than 48 hours of becoming aware of the event. We will also report such incident to any required data protection authority. We will work closely with any customers affected to determine next steps such as any end-user notifications, needed patches, and how to avoid any similar event in the future.

Cookies Policy

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. This website uses cookies to give you the best experience.

The Cookie Policy Plugin on this web site is set to block all the cookies until you approve them. We kindly ask you to approve the cookies since certain features of the website may not function properly without the aid of cookies.

So-called “first-party cookies” are cookies served by the entity operating the domain through which the cookie is served. Our own cookies are therefore “first-party cookies.” In case we allow others to service cookies through our website, these cookies are so-called “third-party cookies.” In addition, there’s a difference between session cookies and permanent cookies. Session cookies only exist until you close your browser. Permanent cookies have a longer lifespan and aren’t automatically deleted when you close your browser.

This website uses first-party cookies which are simple session cookies only active while you are on the web site. It also uses third-party Google Analytics cookies for tracking visitors and aggregating information about the traffic to our websites. The Google Analytics privacy policy can be found here. All the information collected via Google Analytics is deleted after 26 months.